Mystery Shopping and Quality Assurance
Mystery shopping provides insights on the quality of the customer experience businesses provide
Mystery shopping and quality assurance testing measure the effectiveness of the entire customer experience from the point of view of the customer. This aspect of our service is integral to the customer experience measurement and improvement program that we offer.
How we work for you…
With our experience in mystery shopping we provide the following services:
- Engage directly with service reps as a mystery shopper and generate customized reports with specific feedback and actionable improvements on the entire shopping experience (includes physical shopping and phone interactions).
- Conduct quality assurance testing by monitoring service staff’s handling of direct customer communications (phone, email, chat, etc.).